Frequently Asked Questions

Questions About the Bestella Lead Engine

The Lead Engine helps local service businesses get more calls, collect more reviews, follow up faster, and see what is working each month.

  • It is a managed lead service for local businesses. It includes your website, Google Business Profile management, review requests, reputation support, missed-call text back, call tracking, lead forms, follow-up, monthly reporting, and ongoing support.

  • It is built for local service businesses that rely on calls, estimate requests, reviews, and follow-up to book jobs. Contractors, trades, home services, and owner-operated local businesses are the best fit.

  • The Lead Engine is $650/month with a 6-month minimum commitment. That includes setup, monitoring, reporting, technical support, and ongoing improvements.

  • Yes. It includes a fast website with professional hosting, mobile optimization, ongoing maintenance, lead capture forms, and fast-loading pages.

  • When someone calls and you miss it, they can receive an instant automated text response so the lead does not go cold. This helps recover opportunities that would normally be lost to voicemail or a competitor.

  • The Lead Engine can use a dedicated website tracking number and a dedicated Google Business Profile tracking number. Calls are logged so it is easier to see where leads are coming from.

  • Website lead forms send instant lead notifications and help track customer inquiries so prospects are easier to manage and follow up with.

  • Yes. It can include automated follow-up messages, estimate follow-up reminders, and customer communication automation so fewer prospects slip through the cracks.

  • The plan includes GBP optimization, business information management, review monitoring, weekly GBP management and posting, and local visibility improvements.

  • Customers can receive review requests by text message and email, with follow-up reminders for non-responders and review growth tracking over time.

  • Yes. Reputation management includes review monitoring, review response assistance, reputation reporting, and rating growth tracking.

  • No one can honestly guarantee rankings, reviews, or booked jobs. The Lead Engine gives you the structure, follow-up, tracking, and steady management needed to improve your chances and measure progress.

  • Monthly reporting shows total inbound calls, website-generated leads, Google Business Profile calls, reviews generated, missed calls recovered, GBP performance, and overall growth trends.

  • Bestella handles setup, monitoring, technical support, reporting, and ongoing improvements. You run the business; we keep the lead pieces moving.

  • Yes. Current clients can upgrade from a website-only plan to the Lead Engine as an upcharge, depending on what is already included in their current setup.

  • There is a 6-month minimum commitment so there is time to launch, collect data, build review momentum, and improve. After the initial term, you can cancel any time.

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